Guide support

Help with your playlist, guide, and playback.

Connect a playlist

Use the server address, username, and password from your Xtream Codes provider, or add an M3U URL or file. Check the address exactly as your provider supplied it, including its port if present. Guide does not provide a playlist or subscription.

Refresh your guide

Use the guide refresh control in Settings. You can also choose an automatic refresh interval that applies to every playlist. If a refresh fails, existing cached listings remain available. Listings are supplied by your provider, so some channels may have none.

Playback and casting

Check your network connection and that your provider account is active. Some providers limit simultaneous streams. For Google Cast, connect your iPhone and receiver to the same Wi-Fi network and allow Local Network access. For Picture in Picture, start playback and return to the Home Screen.

Contact us

Email justin@ballgoswish.com with your iPhone model, iOS version, app version, and a short description of the issue. If you include a screenshot, hide your provider credentials first. Never send passwords or payment details.

Guide is developed and operated by 17016590 Canada Inc.