Privacy policy

Guide is developed and operated by 17016590 Canada Inc. This policy describes Guide and this website.

Last updated November 9, 2026

Data on your iPhone

Guide stores playlist details and credentials in your device’s Keychain. Channel listings, guide data, favorites, viewing progress, and preferences are stored locally so the app can remember your choices. Removing a playlist removes its saved app data; uninstalling the app removes its app container. iOS manages device backups and Keychain storage separately.

Connections you choose

Guide connects directly to the IPTV provider, playlist, guide, and artwork URLs you use. Those services receive information needed to fulfill requests, such as your IP address and any credentials required by the provider. Their privacy policies apply to their handling of that information.

If you use Google Cast or AirPlay, your device communicates with the selected receiver and related platform services. The receiver may receive a stream URL, including provider credentials embedded in it, to play the content. Only cast to devices you trust.

Tracking and diagnostics

Guide does not include third-party advertising or a developer-operated analytics service. We do not receive your viewing history or playlist credentials through the app. Apple and third-party platform components may process diagnostics according to their own settings and policies.

Purchases

At App Store launch, Apple will process any Guide Pro in-app purchases. We will not receive your payment card information. The app will use purchase status supplied by Apple to enable Pro features.

This website and support

This website does not use advertising cookies or analytics trackers. Hosting providers may process technical request information, including IP addresses, to deliver and protect the site. If you email us, we receive your email address and the information you include, and use it to respond and support the product. Please do not send playlist passwords or payment details.

Questions and requests

Contact justin@ballgoswish.com for privacy questions or to request access to or deletion of information you have sent us. We keep support correspondence only as needed for support, security, and applicable recordkeeping obligations. We will update this page if our practices change.